Partful Case Study

Partful

Digitising the gap between Original Equipment Manufacturers and Consumers, Partful offers its customers a truly interactive 3D experience which quickly connects users with the parts they need. Partful is revolutionising the after market sales industry.

The Challenge

Partful were ready to take their business to the next stage, and engaged Zulmio to support them with technology. The remit was to provide AWS skills and mentorship for the team to support them whilst hiring permanent capability into the team, and to support them through a period of demand and growth.

How Zulmio helped

Working closely with Partful's CTO, Zulmio were engaged to provide support with Partful's serverless cloud platform. The engagement started with an AWS Well-Architected Review to establish an overview of where the team and product were. Zulmio contributed to the growth of the Partful technical team by helping to hire and mentor a new Senior Cloud Engineer into the team, improved Partful's customer outreach program capability, provided guidance on external API design, and realised cost savings.

Outcomes

  • Provided mentorship to the technical team
  • Senior Cloud Engineer hired
  • Delivered customer invitation email deliverability improvements; delivery rate increased from 56.8% to 97.8%
  • Provided architectural guidance for customer-facing APIs
  • Delivered workflow improvements for customer artefact production
  • Reduced cyber risk through security process improvements
  • Supported through rebrand from SamsonVT to Partful
  • Reduced cloud operating costs by 25% comparing Q1 '23 to Q2 '23
  • Enabled the business with observability of customer platform usage and cost intelligence
  • Implemented data backup plans and created a disaster recovery process

Customer Quote

Zulmio has been instrumental in our cloud journey at Partful. As a reliable technology partner, Zulmio has helped us be more efficient on AWS, has helped us reduce cost and risk, and has demonstrated an investment in our people, assisting them in their own professional development. We would welcome the opportunity to work with Zulmio again in the future.